Frequently Ask Questions

How do I place order?





Is the order confirmed after full payment or deposit is made?





Can I cancel pre-order or in stock order?





Are all the merchandises new and genuine?





I am new collector, what should I know before placing order?





The figure I received is slightly different from the photos.  I want a refund or exchange.





Why choose TAZ?





Do you ship worldwide?





What is the estimated completion date of the figurines?





Is the shipping fee included?





Will the product be replenish once sold out?





What happened if I received a defect/ damaged items?





Can I deliver to PO Box (Post Office Box)/ APO (Army Post Office)/ FPO (Fleet Post Office)/ DPO (Diplomatic Post Office)?